I have emailed Wise Move. The problem was not with the moving company but with the fact that they did not know what moving a piano entailed.
Response from Vezomuhle Mover Solutions
Sam, thank you for bringing your concerns to our attention. It is disappointing to learn that our service did not meet your expectations, particularly regarding the care of goods, communication, and professionalism of our team. We take your feedback seriously and will address these issues with our team to ensure better service in the future.
Regards,
Vezomuhle