Poor communication and they lie to you. They where supposed to pick my vehicle and put it on the truck, they came and drove it to thier depot , with out my consent. When I question them. They start lying that they put it on the truck.mean while tracker says they drove it and kilometers show they drove it.
Totally unsatisfied.
Response from PQX3Removals (PTY) Ltd
Hi Mzwandile,
Thank you for your feedback, and I’m sorry to hear that you were unhappy with the service.
Unfortunately, our truck was too large to safely enter your area due to road limitations and tree cover. In such cases, we sometimes need to use alternative methods to safely reach the truck for loading. With permission from the person at your property, we drove the vehicle a short distance to the nearest safe loading point.
We do regret that this was not communicated directly to you at the time, and we take your concerns seriously. Door-to-door service can sometimes involve these types of logistical adjustments, but we understand that consent and clear communication are key, and we’ll work on improving this going forward.
Kind regards,
PQX3Removals (PTY) Ltd