How Wise Move works
We built Wise Move to make it easy for you to find and connect with trusted local moving professionals.
Our platform is the stepping stone to make removals easier and more streamlined than ever before and it all starts with one click.
Does Wise Move charge a service fee?
No, there is no cost or fee to post a delivery request on the Wise Move platform.
Does Wise Move provide insurance for my delivery?
Each Wise Move moving partner has their own insurance policy and details. These will be listed on their profile where applicable. The insurance needed for a move is called "Goods in Transit" and this is separate to general household insurance. If you require GIT insurance for your move, make sure you choose a mover with GIT insurance and clearly state that you want your items insured during your move.
How far in advance should I book a mover in South Africa?
We encourage booking as early as possible. This is for you to reserve a space ahead of time, giving you peace of mind. Movers tend to get booked out fast, especially at the end of the month. So, the closer you get to your moving dates, the less space there will be available. Booking in advance also helps you hold the price and avoid any future price increases. Once you have booked your moving company, add your ideal moving dates as soon as possible.
I only have a small item/s to move. Do you have a minimum cost for moving?
There is no minimum cost to move items. Our movers' quote is based on the item size/weight, distance from the collection to the delivery destination, and the transport provider's proximity to the pick up location. You may also get prices based on shared loads, making it more affordable.
How are Wise Move moving companies vetted?
All our approved movers must submit identity documents, proof of address, verify their mobile phone number and email address, as well as send through vehicle verification and insurance policies. While that is the first vetting process, each mover receives public reviews after a booking is completed— keeping all our partners accountable and professional.
How can I contact customer service?
If you have any questions, please email us at email@example.com. We generally respond to emails within 1-business day.
At this stage, we unfortunately can't take calls, but we can assist on Whatsapp (+27 64 432 5534). Alternatively, send us your contact number and we will call you! :)