I recently used this moving company and had a disappointing experience. My items were not handled with care, and at one point movers were throwing items from a first floor window, which is not only unprofessional but also not allowed in the estate.
The two movers were kind and helpful, but the driver had a very poor attitude and seemed more focused on payment than customer service. He made us feel blamed for things beyond our control, like the distance from the elevator and the narrow boom gate.
Items like the couch, base and headboard were dragged on the floor and not handled properly, which resulted in them being dirty. It was upsetting to see my belongings treated this way.
I do appreciate Mbongeni’s communication, which was excellent and helpful. However, the service on the day did not reflect the same standard. Overall, a frustrating and disappointing experience.
Response from MoveKraft
Hi Kagiso,
Thank you for taking the time to share your feedback. We are truly sorry to hear about your experience and that the service you received did not meet the standards we aim to deliver at MoveKraft.
We take the handling of clients’ belongings and professional conduct very seriously, and what you have described is not the level of service we expect from our team. Your feedback has been taken seriously and we are addressing this internally to ensure this does not happen again.
We do appreciate your kind words regarding communication, and we are sorry that the experience on the day did not reflect the same level of service.
We would really appreciate the opportunity to discuss this with you directly and see how we can make this right. Please contact us on 078 109 8843 or email movekraft@gmail.com so we can resolve this matter.
Thank you again for your feedback it helps us improve our service.
Kind regards,
MoveKraft
