Siya is very rude. He doesn’t know how to speak professionally. He requested extra money because the complex doesn’t allow truck to come inside which was also beyond my control. He left my bed and headboard outside my place after i gave him the money. He is very rude!
He delivered the stuff a day late. Said he will arrive at 12 and only arrived at 2 and blamed me for not being available when he was there. I regret using his services and wouldn’t recommend. HE IS VERY RUDE AND UNPROFESSIONAL. He’s emotionally and personal he literally wanted to leave my things outside and he was shouting at me over the phone, i had to end up apologizing even when i did nothing wrong. I will never be using this again.
Response from Skonza Logistics
Thank you for sharing your feedback. We’re sorry that you were unhappy with your experience and that we did not meet your expectations.
There were some challenges with access at both properties, as our truck was not allowed into the complex due to restrictions that we were not aware of before the move. This meant our team had to carry the items further than expected.
At collection, we worked around this challenge without charging you extra. When we faced the same problem at delivery, we did ask for an additional payment because of the extra work involved, but we later reduced this amount.
When we arrived at the delivery address, there was no one available to receive the items, although we were told that someone would be there. You arranged for security to let us in and asked the team to leave the items outside your unit, which we did.
We’re sorry that you felt our communication was rude or unprofessional. We always want our clients to feel that they are being treated with respect, even when there are unexpected problems during a move. We take your feedback seriously and will work on improving our communication and making sure we handle situations like this better in future.
