they were poorly prepared.
\they arrived with only 2 people and a small truck to move a 4 bedroom house.
Response from Ebernity Transport
Thank you for your feedback, Gordon. We understand that effective communication is key to a stress-free move, and we apologise if we fell short in keeping you updated. We are working hard to keep our communication open and efficient. Regarding the other general feedback, if it was due to the frustration you experienced during the move, we are sorry. The items were well cared for, with no damage reported. In terms of punctuality, the team arrived 15 minutes earlier than the job start time, as instructed, and parked outside until 8 am. Regarding professionalism, we followed your request by providing two people to help with the move. You listed items you wanted us to move, which amounted to just 5 cubic metres, and I sent a 15 cubic metre truck to load your listed items. The remaining space was used to load unlisted items, which you were not quoted for. Consequently, the team had to return for a second load, which delayed us from completing the job on time. For your next move, I would advise you to be truthful in your request. I even showed you what you requested on booking and what you listed, and you refused to acknowledge that it was you who made the booking.
