I understand that items can break in a move as my lamp did in this move. I would have preferred the breakage to have been communicated to me.
Thank you for meeting me for such an early move.
Response from Shift It All
Thank you for your candid feedback! We apologize for any miscommunication regarding the lamp, and we appreciate your understanding. We're glad we could accommodate your early moving request and look forward to serving you better in the future. My team may have mistakenly broke the lamp and I'm terribly sorry that happened and I wasn't aware. Again I offer my sincere apologies for that mistake, we will be extra vigilant in future to make sure that will not happen again to anyone in future. Thank you for your support.