They arrived on time and managed to complete the move, but the service was neither friendly nor professional - they insisted on an "off the books" payment outside of the official invoice.
Response from WJ Transport and Logistics
Thank you for your feedback, Tumelo. We're glad the move was completed and that your items were delivered safely. Our team always works according to the inventory provided, and when additional items are added on the day, this can sometimes require extra effort from the crew, which could result in additional charges. In this case, they were discussed, but no additional payment was taken. We regret if there was any miscommunication or discomfort and appreciate you taking the time to share your experience. Your feedback helps us improve our service going forward