I booked Titan for my move from Johannesburg to Cape Town, based on their confirmed 48-hour delivery commitment. The arrangement was to collect on Thursday and deliver on Saturday. Their initial communication was excellent, and the collection process was punctual and professional.
Unfortunately, the delivery experience was very disappointing. On the scheduled delivery day, I had to follow up for an ETA and was told delivery would likely only happen the following weekend. This was the first time I was informed of any delay due to a shared load. A 48-hour delivery had been confirmed over the phone, via WhatsApp, and on the invoice, so this came as a shock, especially as I had planned my entire move-in around that timeline.
Over the next few days, multiple new delivery times were suggested (Sunday evening or Monday morning, then Monday afternoon or evening), but none materialised. The delivery eventually arrived on Tuesday at 4pm, after I had to repeatedly follow up with the driver despite being told he would contact me. A 48-hour timeline turned into 5 days.
When my items were delivered, several boxes marked βfragileβ were upside down and falling onto their sides in the back of the vehicle. Thankfully nothing was damaged, but greater care would have been appreciated.
Itβs disappointing to write this review because the initial experience was so positive, and I chose Titan because of their good reviews. However, clearer communication and more realistic delivery commitments would have made a significant difference.
Response from Titan Removals and Logistics
Thank you for taking the time to write this review ,Jessica and again thank you for moving with our team, We are sorry that your experience was not up to the Titans service standard and will be reviewing the error that happened with our electronic scheduling board. Since it was a shared load arrangement a mix-up occurred and our team is working on it to ensure this never happens again. Apologies for the delay and any inconvenience caused.
kind regards
Team Titan removals and logistics
Reviewed
6 days ago