While I was told that I had to be flexible for a shared load to arrive in CT from JHB, no where was it explained that it would be 3 weeks.
Pick up was the 15th of October. And after pick up, only then, was I told it was 3 weeks until drop off.
I was then charged literally double the price to get my goods sooner. Communication around this was sub par.
But. Team that arrives were extremely professional and friendly.
Response from Titan Removals and Logistics
Dear Tramayne,
Thank you once again for choosing Team Titan. Weβre pleased to hear that your items arrived in excellent condition.
As per our records, time frames for collection were shared in advance, with flexible delivery noted. Our team completed collection as scheduled and transferred your goods to our depot.
Weβd like to reiterate that shared loads offer an extremely cost-effective transport option across the country. However, this service does require flexibility in delivery timing, as trucks are consolidated to optimize space and costs. We do not charge storage fees while awaiting the next available shared-load dispatch, and we remain fully transparent in this regard.
When your delivery timeline changed, we arranged shipment to Cape Town within 48 hours as a dedicated load, which naturally carried a separate cost.
We appreciate your understanding and look forward to assisting with your future removals and logistics needs.
Kind regards,
Team Titan Removals and Logistics