Sadly, not all of my furniture was covered with protective material and so my couches got dirty and a wooden bookshelf and desk got nicked and scratched. Movers were professional and hard working but were not well supervised and needed constant direction.
Response from Swift Unique Removals
Apologies for the nicked and scratched desk. I've been trying to get the full facts from our crew on the day. What I know and have gathered is to apologise if anything didn't go according to plan. Our crew had to wrap not only the usual appliances that we wrap free of charge but almost all the wooden items as well, and that wasn't what we had agreed on.
We treat every item with the utmost caution, meaning sometimes we have to wrap items that we see are easily scratched. We don't charge anything for this, but we do it to protect our reputation and ensure no damages or mistakes occur.
Our quote, just like all our other jobs, never includes a wrapping fee. Perhaps that's where our misunderstanding lies.
Thank you for the opportunity to handle your move, and I apologise for any hiccups and damages that might have occurred. Apologies once again.