Response from Swift Unique Removals
Thank you for your feedback, Paul. We apologise for the delay in starting your move. Our aim is always to adhere strictly to our scheduled times, but unfortunately, the previous booking affected our punctuality on that day. We understand the entire situation impacted meeting up with the agent, and we had to wait for an hour and a half, but we had to comply as it was our mistake.
Regarding the damaged items or goods, I am still unsure about what they could be, but I will make contact and find the best way to resolve the situation.
I apologise again for any inconvenience we may have caused you on the day of your move and hope to do our best in rectifying any mistakes or late arrivals in our future bookings.
Yours sincerely,
Swift Unique Removals