Miscommunication, thought he’d come with an enclosed truck. Only to find out when he has arrived that it’s not an enclosed van as per his advert.
Response from Simba Power Logistics
Hi Tebogo.
Thank you for the feedback. With regards to punctuality, Initially we agreed on 9am, you then postponed the time to 11am, again to 2pm and then requested for 1pm. Due to all these changes, we had to allocate the truck which was immediately available. We also need to highlight that you only listed 4 items on your inventory list compared to what we transported which was more than double the quantity and you were not charged extra for that.
However, we apologize for inconvenience caused.
Thank you