PQX3Removals (PTY) Ltd

Thank you so much for your fantastic rating! We truly appreciate your support and are thrilled to know you're satisfied. Looking forward to serving you again soon!

Thank you for the fantastic review! We're thrilled to hear that your move was seamless and professional. It was our pleasure to assist you!

Thank you so much for your perfect rating! We're thrilled to know you had a great experience with us. Looking forward to serving you again!

Thank you for your feedback!

We're thrilled to hear that Kevin provided you with such a professional and calming experience.

We appreciate your input on the user interface, and we'll work on improving it to enhance your future interactions.

Thank you so much for your fantastic rating! We're thrilled to know you had a great experience with us. We look forward to welcoming you back soon!

Thank you so much for your perfect rating! We're thrilled to know you had a great experience. Your support inspires us to keep delivering our best!

Thank you for the fantastic 10/10 rating! We're thrilled to hear that your car arrived safely and that you appreciated our quick and efficient service. We look forward to serving you again in the future!

Hi Mzwandile,

Thank you for your feedback, and I’m sorry to hear that you were unhappy with the service.

Unfortunately, our truck was too large to safely enter your area due to road limitations and tree cover. In such cases, we sometimes need to use alternative methods to safely reach the truck for loading. With permission from the person at your property, we drove the vehicle a short distance to the nearest safe loading point.

We do regret that this was not communicated directly to you at the time, and we take your concerns seriously. Door-to-door service can sometimes involve these types of logistical adjustments, but we understand that consent and clear communication are key, and we’ll work on improving this going forward.

Kind regards,
PQX3Removals (PTY) Ltd

Good day

Firstly I think it's wrong to post false information on PQX3 after we went out of our way to assist you from the collection address to the delivery address and we made sure your vehicle was delivered in order.

Your booking on wise move states your vehicle has wheels , you clearly knew there was no front wheel and your vehicle needed to be loaded and offloaded by forklift .

PQX3 driver and our controller made sure and at our expenses got a forklift to load and offload your vehicle with out any further damages and we saved you lots of money , just imagine if we didnt care and dragged your vehicle of our carrier today it would cost u an arm and leg to get a new sump .

We thank you for your business

Thank you for your rating!

We're delighted that you had a positive experience with us and appreciate your support.

We look forward to serving you again soon!

Thank you

Thank you so much for your fantastic feedback!

We're thrilled to hear that you found our service efficient and trustworthy.

Your satisfaction is our top priority, and we look forward to serving you again!

Thanks

Thank you for the perfect 10/10 rating! We're thrilled to know you had a great experience. Your support truly means the world to us!

Thank you so much for your fantastic rating! We're thrilled to know you had a great experience. We hope to see you again soon!

Good day indresan

You clearly stated on wise move your vehicle should be collected between 28th - 31 may 2025 .

We collected your vehicle on 29th May and delivered within the 4 working days as per our quotation.

The reason why we did not collect on the 28th with our car carrier truck was due to trees and your collection address was on a narrow road which made it impossible to enter with a large truck , we arranged for a smaller truck to collect from your home .

Thanks

Good day David

Thank you for your business its good to hear your car arrived on time and in perfect condition.

We appreciate your kind words and 10/10 Rating

Thanks

Thank you so much for your fantastic review! We're happy to hear that Kevin provided you with such a great experience and that our communication and updates met your expectations. We look forward to welcoming you back soon!

Thank you so much for your positive rating! We're happy to hear you had a great experience. We look forward to welcoming you back soon!

Thank you so much for your fantastic 9.5/10 rating!
We're happy to know you had a great experience and appreciate your support. We look forward to welcoming you back soon!

Thank you for your kind words and for highlighting our good service!

We're happy to have met your expectations and look forward to welcoming you back soon.

Thank you for your positive rating!

We're happy to know you had a great experience.

We look forward to welcoming you back soon!

Thanks

Thank you so much for the glowing review!

We're happy to hear that Kevin and team provided you with excellent service.

We look forward to serving you again in the future!

Thanks

Thank you so much for your amazing review!

We're happy to hear that you had an excellent experience and appreciate your recommendation.

We look forward to serving you again soon!

Thanks

Good day Antonio

Thank you for your feed back we are happy to hear your vehicle was taken care of .

Unfortunately some estates and complexes don't allow large trucks to enter the premises for collections, in your case the sender was an 85 year old man and some were along the line he did not hear the security call him to verify if we are the correct people collecting the vehicle , and that delayed the collection

Thanks

Good day Shaan,

I hope this message finds you well.

I would like to clarify some points regarding your recent experience, as I believe there have been some misunderstandings.

From the time you accepted our quotation on Wise Move, all your communications were directly with me, Alexs, not Kevin. I personally handled your booking and was present when you dropped off the vehicle at our Cape Town depot.

PQX3 and its staff have maintained a strong and trusted relationship with Wise Move, successfully moving over 500 vehicles across South Africa and beyond, including destinations as far as the Congo DRC. We value our partnership with Wise Move immensely and always conduct ourselves with integrity.

After you accepted our quotation on Wise Move, we attempted to contact you multiple times and provided a written quotation for your review. Unfortunately, despite our efforts, our calls and messages were initially not returned. When I informed you that we may need to cancel the booking due to the lack of communication, you promptly made payment and had someone drop off your vehicle at our depot without prior notification.

This led to further confusion, as you later contacted Wise Move claiming you could not reach us, despite your vehicle already being at our depot. Additionally, our staff reported that your representative was uncertain about whom to hand the vehicle over to.

Regarding the package you selected, it was our Economy Package, with a delivery timeframe of 6-8 working days. We understand that timely updates are important, but calling for a status update shortly after drop-off, and outside of business hours, was not consistent with the agreed-upon delivery window.

Throughout our interactions, I strived to provide courteous and clear updates and was always respectful, including on the day you collected your vehicle.

Our company follows strict rules and safety protocols to ensure service quality and the safety of our clients' vehicles. While we aim to accommodate client needs as best as possible, these standards cannot be compromised.

We sincerely wish you all the best and hope your future engagements with service providers are more positive.

Kind regards,
Alexs Ramiers