Joyful Movers

⭐⭐⭐⭐⭐

I highly recommend Joyful Movers! A huge thank you to Mamello and the team for delivering our boxes and suitcase so swiftly and safely. Everything was handled with care, and their professionalism, helpful attitude and excellent service really stood out.

They went above and beyond to make the whole process easy and stress-free. It’s not often you come across such friendly, reliable and professional service.

Thank you, Joyful Movers, for taking such good care of our belongings. Your effort is genuinely appreciated!

Very happy with their service on both ends.

!00% would recommend to anybody. Well taken care of.

Mamello, what a darling and the hard working team of joyful movers. I highly recommend the service. Excellent work guys.

Paid a premium for peace of mind, got the opposite.

I found Joyful Movers here on Wise Move for a Pretoria to Cape Town move. Their quote was one of the most expensive I received and I chose them anyway, because moving your whole life across the country is stressful and I wanted to be in good hands. I paid the full R23,800 upfront without any fuss. I could not have been an easier client to look after.

Collection day already started off wrong. The crew arrived with no identification at all, so I had no way of knowing who was driving off with everything I own. I only got confirmation through photos on WhatsApp. The helpers had no IDs on them either, so my security estate would not let them in and I had to go fetch them at the gate myself. They also did not help pack or wrap a single thing.

I will be honest about my part. I ended up with more boxes than my original list. I flagged it myself that same morning and asked Mamello, the owner, to amend the quote, expecting a reasonable adjustment. Instead the new price only came at 20h30 that night. R35,800. A R12,000 increase, no itemised breakdown, and by then my goods were already loaded and locked away in their storage with the truck leaving at 05h00. Once she had my belongings she flat out refused to negotiate. I offered R30,000 to meet halfway and Mamello told me she "can't compromise". Think about that position for a moment. It is 21h00, you cross the country in the morning, and everything you own is sitting in someone else's warehouse. You have no options left. You pay. I made an instant payment of the extra R12,000 within minutes, that is how little choice I had. Then I sat through my own farewell dinner with a knot in my stomach, unable to eat, typing WhatsApp messages under the table about belongings I no longer had any control over. That feeling of complete helplessness is something I would not wish on anyone.

And here is the part that really got me. R35,800 for a 4 ton truck. That is an insane amount for a truck that size, and it was not even dedicated to me. When we offloaded in Cape Town there were at least three other parties' goods on that truck with mine. Mamello had told me herself that other items were loaded to fill space, and after my delivery the truck carried on to another drop off in Burgundy Estate. So I paid a full truck load rate, on a small truck, and still shared it.

Then the timelines. They stuck to none of them. Not one. Collection was promised between 09h00 and 10h00, the crew only arrived closer to 11h00. The truck was supposed to leave Saturday morning, by 13h00 they were still busy loading and it only left that evening. Delivery was promised for early Sunday morning. It became midday, then afternoon, one postponement after another, while we sat on the floor of a completely bare apartment, not a chair, not a bed, nothing but our phones, waiting. We were starting new jobs the next morning. When things keep getting pushed out like that, at some point you start wondering if your whole life is simply gone. And right in the middle of that, Mamello tells me the tracker is not picking the truck up and she cannot reach the drivers. Sitting in an empty flat being told the company itself does not know where your belongings are, I cannot describe that feeling properly. The truck eventually pitched up after 16h00. And when I asked for basic updates through all of this, after paying R35,800 in full, Mamello's response was that not all her clients are "high maintenance". I was asking where my life was.

Everything did arrive in the end. But that is the bare minimum, not a service. I paid the full amount immediately, both times, and was still treated like an inconvenience. I paid a premium specifically so I would not spend my move anxious and powerless, and that is exactly how I spent every day of it.

If you are considering them, please learn from my experience. Do not pay in full upfront. Insist the crew carries ID. Get every item and every timeline in writing before collection day, and get it in writing whether your truck is dedicated or shared. Because once your goods are on their truck you have no say anymore. You will pay whatever they decide and wait however long it takes. Moving is hard enough. Choose someone who will not make it worse.

Positive feedback received, but no comments left.

The best

Proffessional and timeous. Had only 2 helpers rather than the booked 3. This caused rushing and over whelm. 3 couch legs broken and dent in the fridge.

Highly recommended. Affordable and trustworthy.

Positive feedback received, but no comments left.

Positive feedback received, but no comments left.

Such amazing customer service and care and communication. A 10/10 experience

Very impressed with Mamello and the team. Very accommodating and all my items were handled well on the trip. I will definitely be using them in future!

Great service, I loved Mamello personally being present to oversee the move. Happy with everything, would recommend Joyful Movers to anyone.

Great service provided by Mamello and team!

Mamello and her team were excellent. Even when the unexpected happened, her communication never slipped, and she came through personally to update us. Smooth, easy move from start to finish. We'll be hiring Joyful Movers again for sure!

Brilliant service from these guys 👍🏼

I would use them again and again and I will also be recommending them to friends and family. Thank you for the great experience.

So helpful, stress free move.

Great service.

Any questions we had before the date were promptly resolved.

Constant communication, great admin, and friendly, helpful staff.

Highly recommend their services

Positive feedback received, but no comments left.

Very good service from Joyful Movers. Would use again!

They were very polite and handled everything with care. I delayed them but they were still so helpful!! Thanks you 🌻

They are as professional as possible and i see grow in the business.

Positive feedback received, but no comments left.

Positive feedback received, but no comments left.