They where not honest about their route and went to pick up another bike. They where making as if the roads where the fault that they couldn't be on time, can't prove it but they lied about timing and where they where and we had to make alternative plans with our animals that we on the airplane too. Not very impressed but grateful all.is safe.
Response from Henry's 24/7 Auto Logistics
Thank you for your feedback.
We sincerely apologise for the frustration caused regarding the timing and communication during the transport.
There were unfortunately roadworks and multiple stop-and-go delays along the route which affected our travelling time.
The additional bike collection in Gqeberha was on the planned route and did not require a major detour, however we understand that clearer communication from our side would have helped avoid any concern or misunderstanding.
We truly appreciate your patience and understanding during the process, especially with the arrangements involving your animals and flight schedule.
Most importantly, we are grateful that everything arrived safely.
Thank you again for your honest feedback — it helps us improve our service and communication going forward.
May God bless your new journey.
Kind regards
Henry & Anique