I informed them regarding the constraints of the delivery address and needing sufficient labour to carry goods up 3 flights of stairs. This was not adhered to and my furniture was damaged in the process. Delivery was also not on time.
Response from Coding Can Solutions - Movers
I would like to sincerely apologize for the issues that arose during the delivery of your shelves. We regret that one of the six shelves sustained three line scratches on the top side. Please rest assured that our offer to repair the damage or provide a discount remains available to you, and we are committed to resolving this matter to your satisfaction.
Additionally, I apologize for the misunderstanding regarding the arrival time. From our conversation, I mistakenly believed you would only leave work once we passed Sandton, which caused confusion. I take full responsibility for this miscommunication and regret any inconvenience it may have caused.
We value your trust and appreciate your patience. Our team is dedicated to ensuring that your experience with us is positive, and we will continue to work diligently to make things right.
Thank you for your understanding.