Other than gladly accepting my money, Brian's Transport was nowhere to be seen during my move. He failed to disclose that he contracts out and that is where everything fell apart.
Response from Brian's Removals and Storage
Hi Jennifer
Thank you for your feedback. I'm really sorry to hear this move didn’t go as expected. I stayed in touch throughout and used the same trusted team as before, but I understand things didn’t go as smoothly this time.
I take your concerns seriously and will follow up with the team. I truly regret that your experience wasn’t up to standard, especially considering our history.