Good day, my Fridge was damaged - photos were sent with no reply 18 hours later. Some other items were also damaged, but not as bad
Response from ATAN Logistics
Thank you for your honest feedback, Franci. We sincerely apologise for the damage to your fridge during your move. This is not the standard of service we aim to provide.
We appreciate you giving us the opportunity to address your concerns directly. We took the matter seriously and after discussing the damage with you, we are glad to have agreed on and provided fair compensation for the items affected. We are glad that we were able to resolve the matter with you directly and reach an outcome that was fair.
We value your feedback and have taken this experience seriously. It has highlighted areas where we need to improve the way we handle and protect our customers' belongings, and we are committed to doing better going forward.
Thank you again for bringing this to our attention.
Kind regards,
ATAN Logistics