Rock Steady Services

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Rock Steady Services will deliver no matter what the challenges are- We are Steady as a Rock !

Reviews

9.1
Excellent
From 78 reviews
Communication
9
Punctuality
9
Care of Goods
9
Professionalism
9.5
2.0
Gadi
Johannesburg
Feedback received, but no comments left.
Reviewed 2 days ago
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8.5
Jens
Sandton
The day went smooth. Will definitely recommend
Reviewed 1 week ago
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10
Linn
Cape Town
Seriously impressed, what a delight. Thankyou once again! Somerset to Pretoria. I recommend definitely.
Reply from Rock Steady Services
Thank you for the great compliment Linn, Happy to see a happy customer !!
Reviewed 2 weeks ago
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10
Jaco
Pretoria
Positive feedback received, but no comments left.
Reply from Rock Steady Services
Thanx for the score on the review Jaco. And thank you for your support .
Reviewed 3 weeks ago
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7.0
Lisepa
Hilton
Professional and efficient service. Would not recommend a shared load if you aren't willing to deal with delays. I was given a delivery window of four days (26-29 January), but only received my furniture on 3 February. Despite constantly checking in on the status of the delivery, I was kept in the dark. This process ended up costing me more money and stress than I expected. I would use this carrier again, but only for a dedicated load.
Reviewed 3 weeks ago
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9.5
Albert
Pretoria
Positive feedback received, but no comments left.
Reviewed 1 month ago
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10
Kusalava
Sandton
Service was really good. They transported my car well without any problems.
Reply from Rock Steady Services
Thank you for the great review Kusalava, we appreciate your business !
Reviewed 1 month ago
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10
Nqobile
Krugersdorp
Positive feedback received, but no comments left.
Reply from Rock Steady Services
Thank you for the positive review, Nqobile! And thank you for your support.
Reviewed 1 month ago
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10
Kim
Alberton
Thank you Petrus and team for an exceptional collection and delivery of our vehicle to CT
Reply from Rock Steady Services
Great to hear you are happy with our service ! Thank you for the support
Reviewed 1 month ago
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10
Nicholas
Dolphin Coast
Positive feedback received, but no comments left.
Reply from Rock Steady Services
Thanx for the 10 Stars Nicholas ! We appreciate your business
Reviewed 1 month ago
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10
Marc
Randburg
Positive feedback received, but no comments left.
Reviewed 1 month ago
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10
Tristan
Alberton
Positive feedback received, but no comments left.
Reviewed 2 months ago
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3.5
Lollat
Randburg
I will not use their services again. Petrus was friendly at the start of the process, but communication soon broke down.

We booked our furniture to be collected on the 14th and delivery was scheduled for the 19th of December.

There was no communication as to when they would arrive on collection day and on the day of we were notified when they would arrive. Upon arrival, they had sent a smaller truck to collect our load and unfortunately not everything would fit. Admittedly we asked to include an extra carpet, 5 extra boxes and an extra small fridge, but regardless of this the original load did not even fit. On top of this, the wrapping we had to pay for to have our TV wrapped was sent to another client and we were offered that our TV can be "put between two mattresses ". It was clear the driver and movers were annoyed by this point as they just wanted to get the move loaded and did not want to come back to wrap our TV (that we had to pay extra for). Petrus admitted they had sent a different truck to our home which caused the logistical issues we had.

By the 18th we had received no communication, again, regarding the delivery time. Upon enquiry we were told our furniture "might" be delivered on the 20th. I had clearly communicated that we needed our items by the 19th and I had followed up on this more than once, too. Our move was mid December to Stellenbosch, this means its peak holiday season and not having our items meant we were stranded with nowhere to sleep. We also had our 3 pets with us, making it even more stressful!

Petrus was unapologetic and unconcerned regarding this major issue we were now faced with. We luckily managed to get a room in an AirBnB for the night and accepted it for what it is.

However, our furniture did not arrive on the 20th and Petrus was unreachable on this day. For the 3rd time we were left in the dark as to what is happening. His colleague Sachin stepped in and informed us our load is in Mosselbay and would "maybe" arrive on the 21st. For the second time we had to try find accommodation for the night on short notice.

Luckily Sachin kept to his word and our items arrived early the next morning. Petrus was quick to notify me that I had to pay the balance of the money otherwise the items would not be offloaded. Understandably this is to ensure they are paid in full for their services, but given the service that was rendered until this point it was ironic that this was the only clear communication we had received!

Our relief was very short lived once we saw the state our furniture arrived in. Multiple items were damaged so badly, and our bed frame was broken in half. Some furniture items were disassembled without our consent, too. Petrus was unfased by this and merely asked me "how I packed these items" and advised I should put in an insurance claim. More admin and frustration for me!

This move ended up costing us more than what we had budgeted for and there was no remorse for the disposition he placed us under. Moving is never easy, and moving across the country is definitely one of the most stressful things to do. Getting a reputable mover is supposed to bring a moderate sense of security, but in our case we had added stress that could have been avoided with clearer communication, punctuality, and better care of our furniture.

Highly do not recommend Rock Steady Services!
Reply from Rock Steady Services
Thank you for your feedback. We understand your concerns during the peak season and share-load conditions. Despite challenges, we accommodated your additional goods, adjusted schedules, and maintained clear communication. Although there were delays, we still completed the move within the total expected turnaround time for shared loads even with the uncontrollable variables. We acknowledge the increase in rates due to added items. To regain your trust, we offer your next move at a share-load price on a dedicated load. We hope to hear from you soon !
Reviewed 2 months ago
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8.5
Mashod
Midrand
Positive feedback received, but no comments left.
Reviewed 2 months ago
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8.5
Kevin
Randburg
Positive feedback received, but no comments left.
Reviewed 2 months ago
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10
Reuben
Centurion
Positive feedback received, but no comments left.
Reply from Rock Steady Services
Thank you for the great review Reuben, Glad we could help. Thank you for your support
Reviewed 2 months ago
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10
Carmen
Pretoria
Positive feedback received, but no comments left.
Reply from Rock Steady Services
Thank you for the good review Carmen, glad we could help.
Reviewed 2 months ago
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10
Hentie
Pretoria
Positive feedback received, but no comments left.
Reply from Rock Steady Services
Hallo Hentie, tHanx for the 10 Stars , Glad we could impress you !
Thanks for your support
Reviewed 2 months ago
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7.0
Anthon
Johannesburg South
I was very unhappy with this moved because it was scheduled for 08h00 and they only arrived at 15h00. I travelled from KZN to do this move and pre-planned activities around the move and was put under a great deal of pressure and stress because my time was limited. 😡😡🥵🥵🥵
Reply from Rock Steady Services
Hallo Anthony,
I am really sorry for the blunder that I made with the booking, Sorry for Causing you stress. This is not how it was supposed to go. Please accept my apology
Reviewed 2 months ago
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2.0
Bruce
Cape Town
Pathetic service in overall.
Reply from Rock Steady Services
Hi Bruce,

We're sorry to hear that you didn't understand how shareloads work.
Reviewed 3 months ago
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9.5
Sabeeh
Centurion
Excellent service very professional. Will definitely use again if needed
Reviewed 3 months ago
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8.5
Ltnyid
Johannesburg
Positive feedback received, but no comments left.
Reviewed 3 months ago
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7.5
Gerhard
Meyerton
Will make use of their services again.
Reply from Rock Steady Services
Thank you for your Support Gerhard !
Reviewed 3 months ago
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10
Hannes
Pretoria
Thank you for a very good service
Reply from Rock Steady Services
Hallo Hannes, Glad we could make you Smile - thank you for the compliment and for your business !
Reviewed 3 months ago
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9.5
Cheree
Centurion
Petrus was outstanding. Great service.
Reply from Rock Steady Services
Thank you for the great review Chereen, Glad we could help you .
Reviewed 3 months ago
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9.5
Fred
Mbombela
Thank You to Petrus and team. No worries, everything went smoothly, communication was good, no damages and professional service.
Reviewed 3 months ago
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10
Anneri
Amanzimtoti
Very efficient and effective service. All went well according to plan.
Baie dankie Petrus, jy het gesorg vir gemoedsrus. Dit was so aangenaam om met jou besigheid te doen. Eerlik en Opreg. Baie dankie.
Reviewed 3 months ago
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10
Andre
Cape Town
Positive feedback received, but no comments left.
Reply from Rock Steady Services
Thak you for the great review Andre !
Reviewed 3 months ago
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9.5
Nolwaz
Emalahleni
Positive feedback received, but no comments left.
Reply from Rock Steady Services
Thank you for the great review Nolwazi !
Reviewed 3 months ago
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10
Danial
Centurion
Positive feedback received, but no comments left.
Reply from Rock Steady Services
Thank you for the great Review Danial !
Reviewed 3 months ago
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9.0
Vinay
Berea
Rock Steady Services were excellent. Petrus was very helpful and kept me in the loop. Excellent Service
Reply from Rock Steady Services
Thank you for the great review Vinay !
We appreciate your business
Reviewed 3 months ago
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10
Charle
Johannesburg
Petrus & his team were incredibly wonderful to work with.
They delivered my car safely & in great condition.
As it was my first time using this service, I was in great hands & was kept up to date on all developments.
Reply from Rock Steady Services
Thank you for the great review Charlene. We appreciate your business !
Reviewed 4 months ago
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9.5
Jeanette
Johannesburg South
Our move went well considering the short time available and some rain.
Reply from Rock Steady Services
Thank you for the good review Jeanette. we thank you for your support !
Reviewed 4 months ago
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10
Tknet7
Pretoria
Excellent service, friendly and went above and beyond at short notice to help transport my car
Reply from Rock Steady Services
Thank you for the great compliment Tyrone. We appreciate your business !
Reviewed 4 months ago
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6.5
Gareth
Berea
Feedback received, but no comments left.
Reviewed 4 months ago
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9.5
Josh
Dolphin Coast
Positive feedback received, but no comments left.
Reviewed 4 months ago
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8.5
Torick
Germiston
Positive feedback received, but no comments left.
Reviewed 4 months ago
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9.5
Nkulu
Roodepoort
Positive feedback received, but no comments left.
Reply from Rock Steady Services
thank you for the good review Nkululeku, we appreciate your business !
Reviewed 4 months ago
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8.0
Ipeleng
Sandton
Positive feedback received, but no comments left.
Reply from Rock Steady Services
thank you for your support Ipeleng !
Reviewed 4 months ago
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10
Marvin
Cape Town
Good quick service
Reply from Rock Steady Services
Thank you for the great review Marvin, Glad we could help !
Reviewed 4 months ago
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9.5
Padaya
Johannesburg
Positive feedback received, but no comments left.
Reply from Rock Steady Services
Thank you for the great review ! Thank you for your business !
Reviewed 4 months ago
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10
Chesre
Johannesburg
Petrus and the team have kept me in the loop of all communications going forward. Really appreciate the Rock Steady Services team, as well as the WiseMove Support team for engaging with me while I was sorting out the quotes. Thank you so much for making my move easy!
Reply from Rock Steady Services
Thank you for the great review Chesre, we appreciate your business !
Reviewed 4 months ago
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9.0
Mangaliso
Cape Town
Positive feedback received, but no comments left.
Reviewed 4 months ago
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8.0
Yolandie
Pretoria
Positive feedback received, but no comments left.
Reply from Rock Steady Services
Client moved the date, then the time and again moved the time. we bent backwards to accomodate her.
Reviewed 5 months ago
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10
ZIMKHITHA
Pretoria
Positive feedback received, but no comments left.
Reply from Rock Steady Services
Thanx for the great review Zimkitha !
Reviewed 5 months ago
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8.0
Asiki
Sandton
Positive feedback received, but no comments left.
Reviewed 5 months ago
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10
Daniel
Johannesburg
Positive feedback received, but no comments left.
Reply from Rock Steady Services
Thank you for the good review Daniel. Glad you are happy.
Reviewed 5 months ago
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10
Akelly
Pretoria
Quick, easy and friendly!
Reply from Rock Steady Services
Thank you for the great review Andrew, We are pleased to hear you are Happy !
Reviewed 5 months ago
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10
Kudzai
Randburg
Absolutely amazing service.! They took care of everything!
Reply from Rock Steady Services
Thank you for the great Review Kudzai, glad we could make you a happy customer !
Reviewed 5 months ago
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9.5
Aviwe
Cape Town
The guys were great, Petrus was amazing! Communication and service is on point! Thank you for making my relocation a seamless experience.
Reply from Rock Steady Services
Thank you for the great review Aviwe ! Glad to hear you were happy !
Reviewed 5 months ago
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