Kaapstad Moves

Thank you so much for the review. We will definitely improve. However, we were delayed at the gate because there were many contracting companies registering to enter, as you have to be registered and add fingerprints to gain access. Additionally, you provided us with the wrong location, and we struggled to find the correct entrance. Similarly, you were unaware of where the gate was, and even when we found it, you had difficulty locating us. Furthermore, the property was more than what you had listed, but in the spirit of being accommodating, we returned without adding extra charges and completed the remaining work.

Thank you for sharing your feedback. We are sorry to hear that the move was not a positive experience for you, as this is never the standard we aim to deliver.

The move was quoted and completed using an open truck, which was communicated at the time of booking. The team has advised that they arrived slightly later than planned due to delays earlier in the day, although we understand that any delay can be frustrating and should have been communicated more clearly.

The team has also confirmed that protective materials were available for the move. Regarding the fridge, we will look into the matter further and review the details of what may have happened.

We do appreciate you taking the time to share your experience. Feedback like this is taken seriously and helps us improve communication and service going forward.

We wish you all the best in your new home. Our sincere apologies again.

Sorry for that thank you for your feed back, will definitely do better next time

Thank you very much, I really appreciate this.