Gefra-Timo Transport

Good Day Ms Florence,

I regret to hear that the service we provided was not satisfactory, and we would like to better understand your concerns so we can address them properly.

Regarding punctuality, we had agreed on a 10:00 arrival, we will confirm the exact time of arrival with our team. Any delays, we apologise for and aim to keep our clients informed as delays do happen.

You also mentioned professionalism. As per our understanding, our team spent the full day assisting with your move and waited patiently for the painting at your place to finish to ensure everything could be completed smoothly. Where exactly did they go wrong so that we can address it internally? Could you kindly share more details on what we could have done better or where you feel we fell short. We would truly appreciate it.

Additionally, please let us know if any items were damaged or if there were any other issues we should be aware of.

We look forward to your response.

Thank you so much for your perfect rating and kind words! We're thrilled to hear that you appreciated our punctual service and found value in our 4 tonne truck. It was an honor to help with your move, and we look forward to serving you again in the future!