Dear Mallory
Thank you for taking the time to share your feedback. We are truly sorry for the inconvenience and frustration caused by the incomplete service you experienced. It is unacceptable that your move required three separate loads, that several of your items were overlooked and delivered days later, and that our team did not extend the apology and care you deserved.
Please know that we take your experience seriously. We are reviewing the details of your move to understand where our processes failed and to ensure this does not happen again. Your satisfaction is important to us, and we regret that we fell short of the standard we strive to uphold.
If there is anything further we can do to make this right—whether arranging compensation, addressing specific concerns, or assisting with any lingering issues—please don’t hesitate to reach out directly. We value your trust and hope to have the opportunity to serve you better in the future.
With sincere apologies,
Gauteng Delivery
Customer Care Team