DLH Removals

DLH did very well. Once concern was a fight that broke out between the truck driver and one of his staff loading the furniture on the truck.

Positive feedback received, but no comments left.

Positive feedback received, but no comments left.

During the loading the guys were great but when we offloaded the guys were very rough with the furniture causing some small damage.

My Experience with Debbie and DLH was very good, They are professional and communicate well. I was a little disappointed at the final price vs the quoted price and although this was as a result of diesel increases between the quoted date and the actual pay date, I am not sure if the increase was completely justified. Regarding the company allocated to the move - The team was pleasant and friendly. They were on time and also communicated well however, as much as we took care to make things as easy as we possibly could there were a fair amount of damages. We moved items in crates rather than boxes, we prepared the bed in plastic sleaves already and used a lot of bubble wrap when packing. Even so, we were disappointed with the amount of items damaged during the trip to CPT. Some of the crates have suffered substantial damages to them resulting in contents being effected. We have damages to tables legs, furniture feet, dented soundbar and something that pushed into the back of the double bed mattress. Overall a good experience with DLH but a disappointing result at the end. Replacing items that suffered damages at todays prices together with the costs of moving results in a fair amount of losses.

Positive feedback received, but no comments left.

Positive feedback received, but no comments left.

DLH was great. They assisted in a long haul from PTA to CPT.

Debbie assisted me amazingly. Would recommend to anyone looking for affordable and friendly service.

Saturday was the agreed delivery date however, no delivery was made. I realised around 15:00 that no delivery would be made so I contacted the guys to find that they have made their own changes to have my cargo delivered Monday, 0 communication! I am a lady who works, lives alone , so during the week is a definite no to me which is why I chose Saturday. I communicated with Leon telling him that delivery should either be before 07:00 when I leave or after 16:00 when I go home from work in order to coordinate the move. I was blue ticked by Leon. I had to leave my keys with the security, where the movers put everything in the dinning room. Heavy items that I can’t lift are still in the dining room for a service that I paid for. The worst company you could ever use. Don’t believe them when they ask to make full payment either that your cargo will be delivered in 3 days, lies!!! Unprofessional!

The last quote was almost R4000 more than the first quote that was send.

Received great service

Positive feedback received, but no comments left.

Alexio and his team was super professional and friendly. I can highly recommend DLH partners, Key Removals.

Exceptional service! They really made my move so easy. On the day of the move, they arrived on time. We had to arrange a shuttle, but Debbie made a plan for me in record time, and the move went so smoothly. Everything arrived in one piece. The moving team was also really helpful when it came to packing fragile items, and I would definitely use this team again. They were so lovely.

Positive feedback received, but no comments left.

Positive feedback received, but no comments left.

Positive feedback received, but no comments left.

Very unprofessional, I would not recommend this company to anyone. The add stress on top of the stress of relocating.

Was really disappointed with communication, one had to always follow up and the delivery was only done at night on the delivery date.

Great service overall but the drivers requested additional payment for expenses that were not previously disclosed or clearly explained, which we did not pay

Admin communication and assistance excellent thank you Debbie. Well priced. Waited an hour for collection truck to arrive, and delivery time was moved numerous times. Understandable as we were part of a shared move. Items handled a bit rough - fan completely broken. Next time I will take more care of with protective packaging, and indicating FRAGILE.

i will recommend this moving company to anyone. friendly and nice and very carfull when loading and off loading. also customer service was good. thanks again for the good service

Positive feedback received, but no comments left.

Excellent service and was able to assist on very short notice. Unfortunate delays in collection against promised time.

We used Debbie and her team to relocate back to Pretoria from Cape Town. They took very good care of our furniture and belongings. I can highly recommend them. Thank you to the two teams who worked so hard to move us out and in again.

Positive feedback received, but no comments left.

Highly disappointed, so many items and TV cabinet absolutely destroyed, broken and no regard for people's property. Will NEVER use this service again!!

The problem was not so much with DLH, but with the company they subcontracted to. They were late to pick up and were three days late to deliver. I have so many of my things broken that had "fragile" written on them. My experience with DLH was okay; they quickly assisted, but for the cost that we paid, I am not too happy with the services received.

Positive feedback received, but no comments left.

Excellent service, goods arrived in good order. Friendly and accomodating. Delivery however was done only at 21h00 on the day, which was inconvenient and frustrating. Overall good expterience.

We had a very good experience with DLH Removers overall. The service was excellent, and the drivers were extremely friendly, helpful, and kept communication open throughout the process.

The only issue was that they arrived earlier than the confirmed collection time. However, they handled it well and quickly put everything in place to assist us so that the move could still happen smoothly.

Despite the slight timing hiccup, the professionalism and helpful attitude from the team made the experience a positive one. I would happily recommend DLH for their reliable service.

The best and friendliest service I've experienced in a long time. I thank you from the botttom of my heart.

Positive feedback received, but no comments left.

Thank you. Service was above expectation. Would recommend you anytime. Big thanks to Debbie for keeping me updated

I am highly satisfied with DLH’s moving services. After another mover canceled two days before my relocation from Cape Town to Ballito, DLH stepped in seamlessly. Their pricing was competitive, yet their service exceeded expectations, from efficient pickup to the final delivery, including transferring items to a shuttle vehicle for the last 500 meters. The staff were professional, courteous, and accommodating throughout the process. I highly recommend DLH for a seamless and stress-free moving experience.

The team were friendly, professional and really helpful. Great service.

The gentleman who loaded my stuff were very friendly and accommodating and time efficient especially the first guy.

Things to improve
I was expecting some of my furniture items especially the carpets, mattresses and beds to be wrapped before going into the truck and this was not done at all. Only when the furniture was at storage (as I asked to use their storage) I saw wrapped but not when it was loaded in the truck and left the pick up location. I was also expecting my table to be unassembled with care because it’s very expensive but it wasn’t and looks like it chipped on the side that had no issues. I will fix this and I’m not asking for it to be fixed. This is just feedback.

Lastly one of the loading guys was standing on my furniture (dressing table) while attempting to place the smaller mattress on top. This was not nice to see and was unprofessional because they had a ladder that they could have used for such and not my furniture.

Storage
I am very happy with the fact that some items were wrapped at storage. This was a pleasure to see when I went to get some stuff the next day after offloading. I’m also grateful that the driver who was very professional and referred me to the storage made this referral. He made my life so much easier. He also organised a key for me as I was not there when they offloaded. Thank you.

highly recommend Toga and his Team, professional and courtesy - a most pleasant experience during a long haul move. Thank you to Debbie, Toga and Team of DLH Removals.

I asked specifically for my things to arrive on a specific day, the pick up date didn’t matter as long as it arrived in Cape Town the same day I did. I got a call on the day of pick up while the truck was already full of my things and my old house was empty. Debbie said that there is a delay and she is not sure when my things will arrive. Eventually my things arrived a whole week later than I explicitly said I needed them by. I had to purchase a blow up mattress and sleep in an empty house with no fridge or appliances for a whole week because of the horrible punctuality. I will definitely not be using this company again and will be telling everyone I know to use a different company that understands their clients needs.

Positive feedback received, but no comments left.

Really was surprise, at the way we were treated and can not fault them as everything was just perfect , our sincere thanks to the Team, and I would most definately recommend to people ! Best regards Alma

Good morning. Taking this opportunity to thank Fish and his team for an excellent job executed with the loading and offloading. They were all extremely polite, well mannered, and wonderful to deal with. They deserve a 10 star rating. Kind regards
Barbara Watt

Positive feedback received, but no comments left.

Positive feedback received, but no comments left.

My headboard go damaged.

Will make use of DLH Removals again 😁

My goods were damaged due to mishandling and reckless. My washing machine was dropped face down. My white mattress was brown because of dirt. They never kept their promises. I had a very bad experience.

Positive feedback received, but no comments left.

We were stressed for time & the Team accommodated us within 24 hrs. Communication was brilliant through each step. Super happy with the service and excellence at each step. Thank You to Debbie , Rajesh & Quintin.

I have no words, DHL has dissapointed me, will never use them again