1. Truck was too small, had to pay for extra load, even though I put up photos of all the contents that need to be moved.
2. Staff, had no regard of handling our contents with care, some stuff was just thrown, and broken, poor handling of our contents.
Very slow
Response from Diamond Movers
Hie we assigned a 4 tonne truck with 4 assists and a supervisor to oversee the movement, the m3 volume provided to qoute based on the items on the ground did not tally hence need for a second load , this was also communicated before the start of the move and we received a call for the need of a second load to accommodate everything, we actually gave you a 40% discount from the initial price to cater for the move , thus the adjusted prize was even lower than the 8 tonne truck load as the 4 tonne had to go twice .We did not also receive any complaints or message on day of move for anything broken , kindly share pics to our app number . The supervisor was present and nothing was reported to have broken as they signed off the move . Kindly share pics to our app number. Thank you
Reviewed
3 days ago