BSV Removals

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7.8
Great
From 4 reviews
Communication
8
Punctuality
7.5
Care of Goods
8
Professionalism
7.5
8.0
Barbara
New Germany
Most of the goods/furniture were transported well,except for my most valuable piece of furniture, the monk's bench which sustained an ugly scratch.
Reviewed 2 weeks ago
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3.5
Grace
Waterfall
2 bedroom flat move 2 bedroom flat move 2 bedroom flat move 2 bedroom flat move 2 bedroom flat move 2 bedroom flat move
They were 45 minutes late, no explanation or apology. They did not handle my things with care, to the point that they were dragging my bed base and blankets on the floor. No communication at all, I was pretty much ignored the whole time even when I asked a question. There was an attitude of annoyance because they were running late for their next appointment, as if it was my fault, meanwhile they were late to get to me. Overall bad experience and won’t be using them again.
Response from BSV Removals
Hi Grace,
Thank you for your feedback. I’m very sorry to hear that your move did not go as expected. We understand how frustrating it must have been to experience delays and feel ignored during the process. There was some confusion on our side around the agreed time and we should have communicated better.

There were also safety concerns for the team due to the dog on-site, but we acknowledge that this should not have affected how we handled your items or interacted with you.

We are taking your feedback seriously and will use it to improve how we handle moves in future. Wishing you all the best in your new space.
Reviewed 3 weeks ago
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10
Nhfezo
KwaDabeka
They were really sweet and tried to accommodate our needs
Reviewed 4 weeks ago
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9.5
Sphe
Durban
Furniture Furniture Furniture Furniture Furniture
Positive feedback received, but no comments left.
Reviewed 2 months ago
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