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Choosing the Right International Relocation Specialist: Ask the right questions

Knowing what to ask can make all the difference when moving abroad.
By · September 18, 2023
Choosing the Right International Relocation Specialist: Ask the right questions

Moving to another country involves a never-ending list of tasks and concerns, but are you taking the right steps? The most important decision you'll have to make is selecting the ideal international relocation specialist for you.

With so many companies out there offering comparable services, it can be difficult to figure out where to start.

That's why it's essential to ask the correct questions before choosing who you will trust to transport your family’s treasured belongings across the globe. Wise Move spoke to Ian Pettey, MD Africa at Crown Relocations to get the questions (and answers) you need to make an informed decision.

Here are the most important questions you need to ask when looking for an international removal company:

Can you offer me the most cost-effective shipping method for my needs?

If you're planning to move abroad, it's important to keep in mind that it can be quite expensive. Therefore, finding a removal company that can offer you the most cost-effective shipping method is crucial. You should ask them about the various options available, such as air freight or sea freight, and the associated costs for each. Keep in mind that the best option may not always be the quickest, depending on your destination.

Do you offer a full door-to-door service with delivery at my new home?

Many people expect this to be included, but often isn't. And, the cost of transporting your belongings from the arrival port to your new home can be a costly additional expense. This can be an unpleasant surprise if you are not prepared for it. Therefore, it is crucial to make sure you take the time to select a removal company that provides a complete door-to-door service and that you understand the quotes that you receive. Offering door-to-door delivery means that they will handle everything from packing your possessions in your old home to delivering them to your new one.

How long have you been in business, and do you have references?

When it comes to moving internationally, experience is key. It makes perfect sense to find out how long a company has been operating and it is preferable to use a company that has been in business for several years. You need to know that they have experience in successfully helping people relocate abroad. To ensure that you're choosing a reputable and reliable company, also ask for references from previous clients.

Do you offer full value protection – insurance?

It's important to protect your belongings during a move, as anything can happen between point A and point B. Therefore, make sure that the moving company offers full value protection insurance to ensure that you'll be fully compensated for any lost or damaged items. It's also important to read the small print to avoid any surprises.

Do you offer shipment tracking?

Moving can be pretty stressful, but tracking your belongings throughout the process can give you some peace of mind. Make sure to ask the moving company if they offer shipment tracking so you can keep an eye on your stuff. This can be especially useful if there are any delays.

What are some of the common unforeseen additional charges that could be incurred?

Make sure to ask about any additional charges that could be incurred, such as customs fees or storage fees. This will help you budget for the move more accurately. Again, read the terms and conditions carefully before entering into an agreement.

Do you provide storage at the destination city?

If you are not able to move into your new home right away, you may need to store your belongings temporarily. Ask if the removal company provides safe storage options at the destination city and if there are additional costs to make use of them.

International moving companies

Think you're ready to make a decision?

Choosing the right international relocation specialist is crucial for a successful move abroad. By asking the right questions, you can ensure that you’re choosing a reliable and reputable company that can provide you with the services you need at a price you can afford.

When choosing a removal company for your international move, it’s important to do your research to ensure that you're choosing the right company for you.

Here are some additional tips on how to do proper research:

Important things to check before booking your move
Check online reviews: Look for reviews of the company online, such as on Google, HelloPeter, or Facebook. Read both positive and negative reviews to get a better idea of the company’s strengths and weaknesses.
Word of mouth Ask friends, family, or colleagues who have moved internationally for recommendations. They may be able to recommend a company they had a positive experience with.
Get multiple quotes: Contact multiple removal companies to get quotes for your move. Compare the quotes and the services offered to determine which company provides the best value for your money and best meets your specific requirements.
Check for licenses and certifications:  Make sure the removal company is licensed and certified to handle international moves. This will ensure that they have the necessary experience and expertise to handle your move.
Ask for a detailed contract: Make sure to ask for a detailed contract that outlines all the services included in the move, as well as any additional fees or charges that may be incurred. Read the contract carefully before signing it to avoid any surprises later on.
Communication:  Make sure that the company is easy to communicate with and that they respond to your queries promptly. Good communication is key to a successful move.
Check their insurance policies:  Ask about the insurance policies that the company offers. Make sure that they provide enough coverage for your belongings and that you fully understand the terms and conditions.

By doing proper research, you can ensure that you choose a reputable and reliable removal company that can provide you with the services you need for a successful move abroad.

What do our customers say?

Read reviews of Wise Move to learn stories from our customers.
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Kya Sand, Farmall
Zwartkop, Centurion
Reviewed 2 hours ago
So good that I'll use DJ again. Great service and communication. I'm abroad in Europe and managed to handle my SA assets with confidence
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Dainfern, Midrand
Reviewed 7 hours ago
Nicolas removals were great. Good communication and did everything on time.
Cloetesville, Stellenbosch
Cloetesville, Stellenbosch
Reviewed 7 hours ago
The guys were great and very efficient. They were a bit late, but kept in communication. Would recommend them for any mover
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Cape Town
Reviewed 9 hours ago
The team were efficient, careful and friendly. The removal was well done.
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Reviewed 10 hours ago
Excellent service from Klint and his team....highly recommended
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