Bad communication and inconvenience to me….I had to leave my job to deliver a car and organise another to follow me to collect me after dropping off the other car…but I was told I didn’t book even though I had a booking confirmation and telephone agreement that I can come drop off the car….Will never use your service again.
Reply from PQX3Removals (PTY) Ltd
Good day Setshedi
Thank you for your feedback
After investigating this matter I have seen the problem is on your side and not ours and here's the reasons why
Nr1 : you requested a quotation via wise move and an online quotation was given to you with a price if we would collect or you will deliver the vehicle to our depo .
Nr2 : we do not accept any work without a written quotation signed and a 50% deposit paid .
Nr3: our sales representative was in contact with you and you came to a verbal agreement that you will bring the vehicle on the 23rd of march for loading which never happened as you were busy .
Nr4 : you suddenly bring your vehicle on the 31st of march to our yard after our truck left for it's collection, yet again the sales person met you there and explainined to you that you have not signed our written quotation and that's why no booking was made .
Everything we do we do it on a written quotation it's for your safety and ours , no booking will be made without a signed quotation.
Lastly sir our sales person went out of his way and still booked in your vehicle on our carrier and still delivered it 1 day before our Normal delivery time yet again after the was sent to you you still have not signed our written quotation and you failed to read our terms and conditions which clearly states no vehicle will be offloaded until full payment is made and cleared in our account .
May you enjoy the rest of your Day
Regards
Alex's